A little preparation goes a long way. Here's how to make the most of your Thrive Rx telehealth consultation.
Before Your Appointment
Complete Your Health Questionnaire
Make sure your health questionnaire is fully completed in the Thrive Rx platform before your appointment. This gives your clinician essential context about your medical history, lifestyle, and goals.
Gather Your Medication List
Have a list of everything you're currently taking, including:
Prescription medications (with dosages)
Over-the-counter medications
Vitamins and supplements
Any herbal or natural remedies
If you're unsure of exact names or dosages, having the packaging nearby can help.
Note Down Your Questions
It's easy to forget things in the moment. Before your appointment, write down any questions or topics you want to discuss, such as:
Specific health concerns or symptoms you've been experiencing
Questions about your pathology results
Goals you want to focus on (energy, sleep, metabolic health, hormones, etc.)
Concerns about treatments, costs, or side effects
Review Your Pathology Results
Your results will be available in your biomarker dashboard before your consultation. Take a few minutes to look through them — you don't need to understand every marker, but familiarising yourself with the layout will make the discussion with your clinician more productive.
On the Day
Check Your Setup
Audio and microphone — Test that your audio works before the appointment. Use headphones for better sound quality and privacy.
Quiet, private space — Find somewhere you can speak openly about your health without interruption.
Have Your Materials Ready
Your medication list
Your written questions
Any relevant documents (e.g. recent results from your GP or specialist, if applicable)
During Your Appointment
Be open and honest — Your clinician needs accurate information to make the best decisions for your care. Don't hold back on symptoms, concerns, or lifestyle details.
Ask questions — If something isn't clear, ask. Your clinician is there to help you understand your health.
Take notes — Jot down key points, especially any action items or next steps. A consultation summary will also be added to your platform records.
If You Need to Reschedule
If you can't make your appointment, please let us know at least 48 hrs in advance so we can offer the slot to another patient and find a new time for you. You can reschedule through the Thrive Rx platform or by contacting our support team.
Thrive Rx provides clinician-led health optimisation services. All clinical decisions are made by AHPRA-registered practitioners. Thrive Rx does not provide emergency medical care. If you are experiencing a medical emergency, call 000 immediately.