Thrive Rx provides clinician-led health optimisation services via telehealth. We do not provide emergency medical care. If you or someone near you is experiencing a medical emergency, this article explains what to do.
When to Call 000
Call Triple Zero (000) immediately if you or someone near you is experiencing:
Chest pain, tightness, or pressure
Difficulty breathing or shortness of breath
Signs of a stroke — sudden facial drooping, arm weakness, or difficulty speaking
Severe allergic reaction (anaphylaxis) — swelling of the face, lips, tongue, or throat; difficulty breathing; rapid onset rash or hives
Loss of consciousness or fainting
Severe bleeding that won't stop
Seizures
Sudden severe pain (especially head, chest, or abdomen)
Suicidal thoughts or intent to self-harm
Any situation where you believe someone's life is at risk
Do not contact Thrive Rx instead of calling 000 in an emergency. Call 000 first. You can let us know what happened afterwards so we can update your clinical records.
When to Go to Your Nearest Emergency Department
If you are experiencing a serious but non-life-threatening situation that requires immediate in-person assessment, go to your nearest hospital emergency department. Examples include:
A severe reaction to a medication that is worsening but you are still conscious and breathing
Significant injury
Persistent vomiting, diarrhoea, or dehydration that isn't resolving
High fever with confusion or neck stiffness
When to Contact Your Thrive Rx Clinician
For non-emergency clinical concerns, your Thrive Rx clinician is the right point of contact. These include:
New or mild side effects from a prescribed medication
Questions about your care plan or dosage
Symptoms that are concerning but not urgent (e.g. persistent fatigue, mood changes, sleep disruption)
Requesting an earlier review or follow-up
You can reach your clinician through the Thrive Rx platform. You don't need to wait for your next scheduled appointment to raise a concern.
When to See Your GP
For general health concerns that fall outside the scope of your Thrive Rx care plan, your GP is the appropriate first point of contact. This includes:
Acute illnesses (cold, flu, infections)
Injuries or musculoskeletal issues
Mental health support beyond what Thrive Rx provides
Referrals to specialists for conditions unrelated to your Thrive Rx care
Thrive Rx is designed to complement your GP, not replace them.
Mental Health Crisis Support
If you or someone you know is in a mental health crisis:
Lifeline — 13 11 14 (24/7 crisis support and suicide prevention)
Beyond Blue — 1300 22 4636 (anxiety, depression, and mental health support)
000 — If there is an immediate risk to life
Key Takeaway
If in doubt, err on the side of caution. If something feels like an emergency, treat it as one. Call 000, go to your nearest emergency department, and let Thrive Rx know afterwards. Your safety always comes first.
Thrive Rx provides clinician-led health optimisation services. All clinical decisions are made by AHPRA-registered practitioners. Thrive Rx does not provide emergency medical care. If you are experiencing a medical emergency, call 000 immediately.