Setting up your Thrive Rx account takes just a few minutes. Here's a step-by-step guide to getting started.
Step 1: Visit the Thrive Rx Website
Go to thriverx.com.au and select the option to get started or sign up. You'll be guided through the registration process from there.
Step 2: Create Your Account
You'll need to provide:
Your full name
Your email address (this will be your login)
A secure password
Your date of birth
A contact phone number
Step 3: Verify Your Identity
As a clinician-led health service, Thrive Rx needs to confirm your identity before you can access clinical care. You may be asked to provide identification as part of the signup process. This is a standard requirement for telehealth services in Australia and helps protect your health records.
Step 4: Complete Your Health Questionnaire
Once your account is set up, you'll be asked to complete a comprehensive health questionnaire. This covers your medical history, current medications, lifestyle factors, and health goals. This information is essential for your clinician to provide personalised care.
Take your time with this step — the more accurate and thorough your responses, the better your clinician can understand your health and tailor your care plan.
Step 5: Choose Your Membership Tier
Select the membership tier that best matches your health goals. Each tier includes telehealth consultations, pathology testing, and biomarker tracking — they differ in the depth of testing and frequency of clinical reviews.
Not sure which tier is right for you? See Membership Tiers Explained for a detailed comparison, or start a conversation with our support team for guidance.
Step 6: Set Up Payment
Enter your payment details to activate your membership. Your membership fee covers your clinical care, including consultations and pathology testing. For details on payment methods and billing, see Payment Methods and Billing Cycle.
What Happens Next?
After completing your signup:
You'll receive a confirmation email with your account details
Your pathology request will be generated, along with instructions for attending a collection centre near you
Once your results are in, your first telehealth consultation will be scheduled
For a full overview of what comes next, see How Thrive Rx Works: Step by Step.
Need Help?
If you run into any issues during signup — whether it's a technical problem, a question about which tier to choose, or anything else — our support team is here to help. Start a conversation below and we'll get you sorted.
Thrive Rx provides clinician-led health optimisation services. All clinical decisions are made by AHPRA-registered practitioners. Thrive Rx does not provide emergency medical care. If you are experiencing a medical emergency, call 000 immediately.