Once your clinician has prescribed medication and it has been dispensed, it's shipped directly to your nominated address. Here's what to expect.
Shipping Timeline
After your prescription is issued and the pharmacy has prepared your medication, delivery typically takes:
Metro areas — 1–3 business days
Regional and rural areas — 2–5 business days
Timelines may vary depending on your location, the pharmacy's preparation schedule, and the courier service. If your medication requires compounding, there may be an additional 10–14 business days for preparation before shipping.
Tracking Your Delivery
You'll receive tracking information once your medication has been dispatched. This allows you to monitor the progress of your delivery and plan to be available to receive it if needed.
Cold-Chain and Temperature-Sensitive Medications
Some medications need to be kept within a specific temperature range during transit. If your medication requires cold-chain handling:
It will be packed with appropriate insulation and cooling materials
The packaging is designed to maintain the correct temperature for the expected transit time
You should refrigerate the medication promptly upon arrival, as directed on the label
If you receive a temperature-sensitive medication and the packaging appears damaged, or the product looks compromised in any way, do not use it. Contact our support team immediately and we'll arrange a replacement.
Receiving Your Delivery
Depending on the courier and your location, delivery may require a signature. If you're not available:
The courier may leave the package in a safe place (if you've authorised this)
A redelivery attempt may be scheduled
You may be able to collect from a nearby pickup point
For temperature-sensitive medications, it's important to arrange for someone to receive the delivery if you won't be home, to avoid the medication being left in the heat or cold for extended periods.
Checking Your Delivery
When your medication arrives, please check:
The contents match your prescription (medication name, strength, quantity)
The packaging is intact and undamaged
Storage instructions are clearly labelled
The expiry date is clearly visible and has not passed
If anything looks incorrect or you have questions about what you've received, contact our support team before using the medication.
Delivery Issues
If your delivery is delayed, lost, or arrives damaged, contact our support team and we'll work with the pharmacy and courier to resolve the issue as quickly as possible. We understand that delays with medication can be stressful, and we treat these cases as a priority.
Thrive Rx provides clinician-led health optimisation services. All clinical decisions are made by AHPRA-registered practitioners. Thrive Rx does not provide emergency medical care. If you are experiencing a medical emergency, call 000 immediately.